Shark Haus policy
π Refund Policy β Shark Haus
At Shark Haus, all pieces are handcrafted with care and attention.
Refunds are accepted only on the same day of delivery and only if the item arrives damaged or defective.
Refund Police: Products can be returned within 7 days of receipt, as long as they remain in their original condition.
Handmade variations are considered part of the character of each piece and are not defects.
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π Exchange Policy β Shark Haus
Exchanges are accepted only on the same day of delivery and only for:
β’ Damaged items
β’ Incorrect items
β’ Manufacturing defects
Exchange Conditions:
β’ Item must be unused and in original packaging.
β’ Customer must contact us on the same day with photos/videos.
β’ Exchanges depend on product availability.
No exchanges on:
β’ Sale items
β’ Custom-made furniture
β’ Made-to-order or pre-order pieces
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π Privacy Policy β Shark Haus
We collect personal information only to process orders, provide support, and enhance your experience.
Your data is never sold or shared except with trusted partners involved in payment and shipping.
We may collect:
β’ Name, address, phone number
β’ Email for order updates and optional newsletters
β’ Payment and billing information (securely processed)
You may request to edit or delete your information at any time.
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π Shipping Policy β Shark Haus
We ship from Cairo, Egypt to all governorates and internationally upon request.
Processing Time:
β’ Local orders: 2β4 working days
β’ International orders: timing depends on destination
β’ Shipping fees are calculated at checkout
You will receive a confirmation email with tracking once your order is dispatched.
Please ensure your address and phone number are correct before placing your order.
Shark Haus is not responsible for failed deliveries due to incorrect information.
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π¦ Delivery Policy β Shark Haus
Standard delivery within Egypt: 2β7 business days.
Heavy furniture, custom-made furniture, and made-to-order pieces may take up to 60 days for crafting, finishing, and delivery.
We always aim to deliver on time, but delays caused by couriers or logistics partners are outside our control.
We will assist you with tracking and follow-up.
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π About Us β Shark Haus
Shark Haus is a design-focused brand blending art, architecture, and handcrafted furniture.
Founded by Rawan Sharkawy, the brand creates sculptural home accessories, pottery, and statement furniture made in small batches.
Every piece is designed with intention β celebrating form, color, and artistic character.
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